Frequently Asked Questions
Find answers to common questions about our collections and services
How do I determine my correct size?
Please refer to our comprehensive Size Guide located on each product page to find the perfect fit based on your measurements.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.
Are your materials sustainably sourced?
At WOOX, we prioritize ethical fashion. 80% of our current collection is made from organic or recycled materials, and we are working toward 100% by 2025.
How should I care for my WOOX garments?
Care instructions vary by fabric. We recommend checking the internal garment label for specific washing and drying directions to ensure longevity.
Do you offer international shipping?
Yes, WOOX ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination.
When will out-of-stock items be replenished?
We frequently restock our core essentials. For limited edition pieces, you can sign up for 'Back in Stock' notifications on the product page.